Privacy Policy cuci711 – Your Personal Data Protection

Cuci711 collects your personal information during the registration process, while you use the platform, and through your interactions with our support team. This data collection is necessary to enable us to provide a quality, secure service that meets legal requirements.

The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. You may also voluntarily provide additional information when interacting with our support team, for example when submitting a complaint or special inquiry.

Every piece of information we collect is used for a clear and lawful purpose. cuci711 does not use your data for any purpose beyond what is stated below without first obtaining your consent.

• Account Management: Creating and maintaining your account, processing registrations, and verifying your identity as a legitimate user.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions you carry out through the cuci711 platform.
• Platform Security: Identifying and preventing fraud, money laundering, unauthorised access, and activities that violate our Terms and Conditions.
• Customer Support: Responding to enquiries, resolving complaints, and providing the technical assistance you need.
• Legal Compliance: Fulfilling our obligations under PDPA 2010, AML/KYC requirements, and directives from relevant authorities.
• Service Improvement: Analysing usage patterns in aggregated, anonymised form to improve the overall user experience.
• Marketing Communications: Sending promotional information, special offers, and the latest cuci711 news — only if you have given your consent to receive them.
• Responsible Gambling: Monitoring gaming activity to identify early signs of problem gambling and reaching out to you if necessary.

The legal basis for our data processing rests on contractual fulfilment (for transaction processing and account management), legal obligation (for KYC and AML), legitimate interest (for platform security), and your consent (for marketing communications).

Cuci711 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, in the course of operating the platform, we may share your information with selected parties in the following circumstances:

• Payment Service Providers: Transaction details required are shared with payment providers such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay solely to process your payments.
• Game Providers: Minimal game session data may be shared with third-party game providers that supply content on the cuci711 platform, strictly within the scope necessary to deliver those services.
• KYC Verification Services: Identity data may be shared with trusted identity verification providers to complete the KYC process efficiently and securely.
• Legal Authority: cuci711 will disclose required information to authorities, regulatory bodies, or courts when mandated by law or a valid court order.
• Technical Services: Our technical infrastructure and cloud computing providers may process your data in their capacity as data processors, subject to strict confidentiality agreements.

The security of your personal data is a responsibility we take very seriously. cuci711 implements multiple layers of technical and organisational protection to keep your data safe from cyber threats and unauthorised access.

The security measures we practise include:

• 256-bit SSL/TLS Encryption: All data communications between your platform and cuci711 servers are encrypted using the highest industry-grade encryption protocols.
• Hashed Password Storage: Your password is never stored in its original form — it is hashed using modern cryptographic algorithms before being saved to our database.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security that protects your account even if your password is compromised.
• Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect unusual activity or unauthorized access attempts.
• Internal Access Controls: Only cuci711 staff who require access to your data to carry out their authorised duties are permitted to do so, based on the principle of least privilege.
• Regular Security Audits: Our platform and data storage systems undergo independent security audits on a regular basis to identify and address any vulnerabilities.

Cuci711 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for the following purposes:

• Essential Cookies: Required for core platform functions such as login session management, security, and navigation. These cookies cannot be disabled as they affect essential website functionality.
• Performance Cookies: Collecting information about how you use our platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional Cookies: Saving your preferences such as language, display settings, and login details (with your permission) to make using the platform more convenient.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns, only with your consent.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help guide.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and global data protection best practices, you have the following rights regarding the personal information we hold:

Cuci711 is an entertainment platform designed exclusively for adults aged 18 years and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

All cuci711 account registration processes require age verification. Every applicant must confirm they are 18 or older at the point of registration, and further age verification may be requested during the KYC process.

In the course of platform operations, some of your personal data may be processed or stored on servers located outside Malaysia. This may occur when we use third-party services such as cloud infrastructure providers or international game providers.

When your data is transferred outside Malaysia, cuci711 ensures that:

• The destination country or region has a level of data protection equivalent to or higher than that of Malaysia.
• Appropriate contractual agreements have been finalised with recipient parties to ensure your data is protected in accordance with PDPA standards.
• All data transfers comply with Malaysian legal requirements and applicable international regulations.

Cuci711 only retains your personal information for as long as necessary to fulfil the purpose of collection or as required by applicable law. Once that period ends, your data will be securely deleted or anonymized.

• Active Account Data: Retained for as long as your account remains active and for a reasonable period after account closure to allow resolution of any outstanding claims or disputes.
• Financial Transaction Records: Retained for a minimum of 7 years after transactions occur, in line with Malaysia's tax and AML legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship is terminated, in line with AML/CFT regulations.
• Technical Logs and Activity: Retained for 12 months for security and fraud detection purposes.
• Support Communication Data: Retained for 3 years after case resolution, for reference and service quality improvement.
• Marketing Data: Retained until you withdraw your consent or request removal from our communications list.

Once the designated retention period expires, your data will be permanently deleted from all our active systems. Backup copies may be retained for a limited additional period in line with good data management practices, before being permanently deleted as well.

Cuci711 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All changes take effect immediately upon being posted on this page.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to all registered members.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.
• For changes that significantly affect your rights, we may seek your renewed consent before those changes apply to your account.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the cuci711 platform after any changes take effect will be considered your acceptance of the updated terms.

If you have any questions, concerns, or complaints about how cuci711 handles your personal information, we encourage you to reach out to us directly. Our Data Protection team is here to help.

Ways to reach us:

• Data Protection Email: [email protected] (please use the subject line "Privacy Inquiry – [Your Username]")
• Online Support: Via live chat available on the cuci711 platform during operating hours.
• Response Time: We are committed to responding to all privacy-related inquiries within 5 business days.

If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory body under PDPA 2010.